Tag: Apple Customer Service

A former Apple Genius Bar employee, Chad Ramey has laid out he entire experience with being an Apple Employee bare to the world in a public letter to Apple, Inc. CEO Tim Cook.   In the letter, he says that he hated to “abandon his passion” just to please management’s requirement to push the numbers of customers through the system quickly, while not really listening to or servicing their real needs.  The letter is a good insight into what has happened…